Connecting You to What's Next in CX
In an age where customer obsession is fast becoming the number one item on every executives agenda, organisations are still demanding proof that CX contributes to the bottom line. The annual Chief Customer Officer Melbourne conference brings together the region's foremost customer experience leaders to help you connect the dots between empathy, service design and employee experience.
Human Centred Design
Learn how human centred design can impact the outcome of business strategy
Delivering connected channel experiences by using VoC to define product design, engagement & retention strategies
Meeting the needs of the digital consumer by developing tailored experiences across all platforms
Cutting through the AI debate to deliver better customer service and augmented experiences
Data & Analytics
Extracting the insights that matter to create personalised experiences and drive ROI from your cx initiatives
Australia's best networking event for CX Leaders
50+ Thought Leaders
Why invest your time?
21 Case Studies
Hear from the region's leading customer experience professionals as they share their insights on creating empathy with customers, human centred design and employee experience. See how organisations are aligning business objectives to strategic customer initiatives.
AI & Data Analytics Day
Dive deep into the DATA, ANALYTICS & AI space and hear Case Studies on the importance of data and analytics in delivering improved customer outcomes. The day will also provide a platform for discussions around digital transformation, the role of the contact centre and the evolution of AI.
3 Tailored Tracks
You will have the opportunity to tailor your agenda and choose between 3 dedicated tracks specific to your learning needs on either human centred design, proving ROI or employee experience. Each track will include discussion groups and a dedicated case study.
CCO Sydney 2017 Highlights
Chief Customer Officer Sydney gathered over 200 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, interactive roundtable discussions, case studies, think tanks, flash talks and a hands on charity transformation workshop.
"The CCO event is well worthwhile to facilitate learning from experts and like-minded professionals. A well-organised event from which I took away a lot of value"
Nick Wenck, Chief Strategy Officer, WorkCoverQld
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Book Early and SAVE!
Book your ticket today and take advantage of our hugely discounted early bird prices.