The premier event for customer experience executives
In an age where customer obsession is fast becoming the number one item on every executives agenda, organisations are still demanding proof that CX contributes to the bottom line.
The annual Chief Customer Officer Melbourne is bringing together the region's foremost customer experience leaders to help you connect the dots between empathy, service design and employee experience.
98% New Speakers and Case Studies in 2018
KEY THEMES FOR 2018
HUMAN CENTRED DESIGN: Learn how human centred design can impact the outcome of business strategy.
CONTACT CENTRES: Delivering a connected channel strategy by harnessing the voice of the customer to define product design, engagement and retention strategies.
DIGITAL TRANSFORMATION: Meeting the needs of the digital consumer by developing tailored experiences and products
AI: Cutting through the AI debate - delivering better customer service through AI and augmenting experiences.
DATA & ANALYTICS: Your true competitive advantage lies in your customer data and understanding how you can derive value from it to create peronalised experiences. Learn how to find the insights that matter.
International Keynote Speaker
Dutta Satadip, Global Head of Customer Operations,
Dutta is responsible for building a scalable customer success organisation that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the Americas region at Google.
In his Keynote, he will address the future of customer experience - building the foundation for machine learning and AI.
Book Early and SAVE!
Book your ticket today and take advantage of our hugely discounted early bird prices.
50+ Thought Leaders
Why invest your time?
21 Case Studies
Hear from the region's leading customer experience professionals as they share their insights on creating empathy with customers, human centred design and employee experience. See how organisations are aligning business objectives to strategic customer initiatives.
AI & Data Analytics Day
Dive deep into the DATA, ANALYTICS & AI space and hear Case Studies on the importance of data and analytics in delivering improved customer outcomes. The day will also provide a platform for discussions around digital transformation, the role of the contact centre and the evolution of AI.
3 Tailored Tracks
You will have the opportunity to tailor your agenda and choose between 3 dedicated tracks specific to your learning needs on either human centred design, proving ROI or employee experience. Each track will include discussion groups and a dedicated case study.
CCO Sydney 2017 Highlights
Chief Customer Officer Sydney gathered over 200 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, interactive roundtable discussions, case studies, think tanks, flash talks and a hands on charity transformation workshop.
Speakers covered a vast array of topics, ranging from the role of the Chief Customer Officer (CCO) in ensuring service and experience build the corner stone of your business; experience triggers and how to create a customer experience culture to help build emotional connections with customers; metrics; ROI and how customer focus can deliver on organisation’s purpose.
"The CCO event is well worthwhile to facilitate learning from experts (keynote speakers) and like-minded professionals. A well-organised event from which I took away a lot of value"
Nick Wenck, Chief Strategy Officer, WorkCoverQld
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