The premier event for customer experience executives

In an age where customer obsession is fast becoming the number one item on every executives agenda, organisations are still demanding proof that CX contributes to the bottom line.

The annual Chief Customer Officer Melbourne is bringing together the region's foremost customer experience leaders to help you connect the dots between empathy, service design and employee experience.  

98% New Speakers and Case Studies in 2018



HUMAN CENTRED DESIGN: Learn how human centred design can impact the outcome of business strategy.

CONTACT CENTRES: Delivering a connected channel strategy by harnessing the voice of the customer to define product design, engagement and retention strategies.

DIGITAL TRANSFORMATION: Meeting the needs of the digital consumer by developing tailored experiences and products

AI: Cutting through the AI debate - delivering better customer service through AI and augmenting experiences.

DATA & ANALYTICS: Your true competitive advantage lies in your customer data and understanding how you can derive value from it to create peronalised experiences. Learn how to find the insights that matter. 


22 JAN 2018

Steven Issa, Director Services Centres,
Service NSW

Customer Experience Conference Australia Chief Customer Officer Melbourne

Jason Shugg, Head of Customer Strategy,

Customer Experience Conference Australia Chief Customer Officer Melbourne

Saurabh Nagpal, Head of OMNI Channel & Customer Experience,

Customer Experience Conference Australia Chief Customer Officer Melbourne

Book Early and SAVE!

Book your ticket today and take advantage of our hugely discounted early bird prices.

50+ Speakers

200+ Attendees

68% C-Level

1 Focus Day 

50+ Thought Leaders

Why invest your time?

chief customer officer melbourne

21 Case Studies

Hear from the region's leading customer experience professionals as they share their insights on creating empathy with customers, human centred design and employee experience. See how organisations are aligning business objectives to strategic customer initiatives.

Chief Customer Officer

AI & Data Analytics Day

Dive deep into the  DATA, ANALYTICS & AI space and hear Case Studies on the importance of data and analytics in delivering improved customer outcomes. The day will also provide a platform for discussions around digital transformation, the role of the contact centre and the evolution of AI.

CDO Forum 2016 06 07-2532 copy

3 Tailored Tracks

You will have the opportunity to tailor your agenda and choose between 3 dedicated tracks  specific to your learning needs on either human centred design, proving ROI or employee experience. Each track will include discussion groups and a dedicated case study.

What people are saying

"One of the most illuminating and through provoking conferences I've been in ages, applied some new learnings the next day at work "

Peter Lemon, Customer Intelligence Manager, Sydney Water

"A great format, breakout sessions that are relevant, specific & informative."

Corry Rowe, Customer Experience Change Manager, Electrolux

"Engaging, informative, thorough, professional and provided me with a new perspective on what I should be working on and why. "

Hadi Joweihan, Customer Experience Manager, Sony Interactive Entertainment

CCO Sydney 2017 Highlights

Chief Customer Officer Sydney gathered over 200 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, interactive roundtable discussions, case studies, think tanks, flash talks and a hands on charity transformation workshop.

"The CCO event is well worthwhile to facilitate learning from experts and like-minded professionals. A well-organised event from which I took away a lot of value"

Nick Wenck, Chief Strategy Officer, WorkCoverQld

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