CCO Content

Building the foundation for machine learning and AI

By kyeling | February 5, 2018

Interview Ahead of Corinum’s Annual Chief Customer Officer Melbourne event (16-18 April 2018), we caught up with Dutta Satadip, Global Head Customer Operations, Pinterest (US), to discuss the changing landscape of customer experience and the role of data, analytics and machine learning.   Can you tell us a little bit more about Pinterest and their customer… Read more.

Customer Experience Conference Australia Chief Customer Officer Melbourne

Improving your organisation’s employee experience

By kyeling | January 30, 2018

Ahead of Corinum’s Annual Chief Customer Officer Melbourne event (16-18 April 2018), we caught up with Helen Lea,  Chief Employee Experience Officer at MYOB, an organisation that is taking charge in driving the evolution of the experience they offer their employees.   Can tell us a little bit more about MYOB and your journey into employee experience? MYOB… Read more.

Customer Experience Conference Australia Chief Customer Officer Melbourne

Looking at the evolution of employee experience

By kyeling | January 29, 2018

Ahead of Corinum’s Annual Chief Customer Officer Melbourne event (16-18 April 2018), we caught up with Helen Lea,  Chief Employee Experience Officer at MYOB, an organisation that is taking charge in driving the evolution of the experience they offer their employees.   Can tell us a little bit more about MYOB and your journey into employee experience? MYOB… Read more.

Customer Experience Conference Australia Chief Customer Officer Melbourne

Chief Customer Officer Sydney 2017 Highlights

By kyeling | January 23, 2018

Chief Customer Officer Sydney gathered over 200 of the region’s leading customer experience executives and showcased a fascinating mix of engaging presentations, interactive roundtable discussions, case studies, think tanks, flash talks and a hands-on charity transformation workshop. Speakers covered a vast array of topics, ranging from the role of the Chief Customer Officer (CCO) in… Read more.

Customer Experience Conference Australia Chief Customer Officer Melbourne

CXPerts Podcast with Jeff Winter from Pitney Bowes

By kyeling | December 18, 2017

I chat with Jeff Winter of Pitney Bowes who is visiting all the way from the USA for CCO Melbourne 2017.   Author: Ben Shipley, Sales and Partnership Director, Chief Customer Officer Melbourne – Corinium Global Intelligence

Customer Experience Conference Australia Chief Customer Officer Melbourne

Putting the customer at the top of your organisational structure

By kyeling | December 18, 2017

  Ahead of Corinum’s Annual Chief Customer Officer Melbourne event (16-18 April 2018), we caught up with Natasha Ritz, Brand Lead at LUSH, an organisation that is thriving on activism and real-world issues to create empathy with their customers.   Tell us a bit about LUSH? Lush was founded 23 years ago by a group of environmental… Read more.

Customer Experience Conference Australia Chief Customer Officer Melbourne

CXPerts Podcast with Kristi Mansfield

By kyeling | December 15, 2017

CXPerts Podcast with Kristi Mansfield, Director CX Strategy & Transformation, Oracle. A quick catchup with Kristi Mansfield to talk about the world of CX Transformation. Author Ben Shipley, Sales and Partnership Director, Chief Customer Officer Melbourne – Corinium Global Intelligence

Customer Experience Conference Australia Chief Customer Officer Melbourne

Data-Driven Decision Making using Machine Learning Technology

By kyeling | December 6, 2017

Scientific Method Managers in every organization have to continually make decisions on how to run their businesses most effectively and efficiently. These decisions cover every aspect of a business organization from marketing campaign decisions to recruiting, from order logistics operations to IT outsourcing. Most of the value the management adds to the bottom line of… Read more.

Customer Experience Conference Australia Chief Customer Officer Melbourne

Disruption in the age of the customer

By kyeling | December 6, 2017

In an age where customer obsession is fast becoming the number one item on every executive’s agenda. We are seeing more and more disruption in the market place from start-ups who base their business with a laser-focus on the customer-first approach. We interviewed Jackson Jeyanayagam, former Head of Digital Marketing at Chipotle, now Chief Marketing Officer at Boxed… Read more.

Customer Experience Conference Australia Chief Customer Officer Melbourne

Exclusive Interview with Anouche Newman, CEO, CSIA

By kyeling | December 6, 2017

What is the current state of play in the customer experience landscape, and how do you see it changing over the next 12 months?  Organisations are struggling to understand that effective customer experience management means ensuring a genuine cultural transformation. CSIA is starting to see more and more small to large businesses and government organisations… Read more.