New in 2018

Tailor your own agenda!

We've created a host of different and engaging formats along with a wide range of topics and perspectives so you can build a 3-day agenda guaranteed to deliver huge value to your latest projects.

> SPEED NETWORKING
A meet-your-peers session, giving you the opportunity to meet their fellow delegates and network.

> CCO, CMO  & CUSTOMER OBSESSION THINK TANKS
Be part of thought provoking discussions on how a focus on customer centricity can deliver an organisation purpose, how to ensure you  match your marketing promise to real-world delivery and how to meet increasing customer expectations through a relentless focus on customer service especially in the age of Amazon.  

> DEDICATED HUMAN CENTRED DESIGN, DEMONSTRATING ROI and EMPLOYEE EXPERIENCE TRACKS
Tailor your own agenda depending on with our dedicated tracks designed to provide you with both an interactive element during discussions groups, as well as practical examples with track specific case studies.

> 50 + THOUGHT LEADERS
Hear from the region’s leading CX professionals on how they have tackled cx, service design and innovation.

> PRE CONFERENCE FOCUS DAY
Deepen your learning during our data, analytics and AI focus day, with a whole day designed to take you through specific case studies to dive deep into the data, analytics, chambers and contact centre space.

> MINDFULNESS SESSION
Discover the power of mindfulness, during our lunch mindfulness session and don't miss the presentation on leadership and mindfulness. 

 

"Inspiring, great variety of speakers and good networking opportunity"

Swinburne University

 

> CASE STUDIES
More case studies than ever before! We have jam packed over 20 case studies across 3 days, highlighting current CX projects to help you gain insights into specific CX strategies and learn everything from best practice  to overcoming CX pitfalls.

> CEO KEYNOTE
With customer obsession creeping into every board room, the CEO will need to be the driving force behind every organisation's transformation into a customer centric business.

> CCO TOP 10 ROUNDTABLE
During this interactive session, attendees will be split off by their individual roundtable to discuss the top 10 tips in CX best practice, looking at various aspects of discovery, service elements and what mistakes to avoid.  Each facilitator will guide the discussion.

 

> CHARITY TRANSFORMATION WORKSHOP

In this session, attendees will have the chance to apply their knowledge and skills to help a charity review their operational model and devise a cx framework to achieve optimum service excellence.  Help us help make a difference.