SPEAKERS

speaker

Dutta Satadip

Global Head of Customer Operations

Pinterest (US)

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speaker

Darren Whitelaw

Chief Customer Officer

Service Victoria

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Trent Mankelow

Chief Customer Officer

Trade Me

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Christina Carras

Chief Customer Officer

WorkCover Queensland

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Anand Thomas

Chief Customer Officer

MLC Life Insurance

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Lisa Pogonoski

Chief Customer Officer

BT Financial Group

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Michael Berndt

Chief Customer Experience Officer

Department of Health QLD

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Fiona Glendinning

Chief Experience Office

Minter Ellison

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Helen Lea

Chief Employee Experience Officer

MYOB

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Jo Kelly

Chief Marketing Officer

UBank

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Dion Workman

Chief Marketing Officer

Caltex

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speaker

Peter Jamieson

Executive Director Customer Experience

GM Holden

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Harriet Wakelam

Director Human Centred Design

IAG

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Ayela Thilo

Director, Customer Experience

Bupa

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Gerard Gan

Director Systems, Programs & Performance

Department of Planning and Environment, NSW

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Narelle Fortescue

Director of Customer Insight and Advocacy

Department of Transport and Main Roads

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Fiona McGregor

Chief Customer & Innovation Officer

TAL Australia

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Steven Issa

Director Service Centres

Service NSW

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Jason Shugg

Head of Customer Strategy

Bupa

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Saurabh Nagpal

Head of OMNI Channel and Customer Experience

Bupa

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Dr Rachna Gandhi

Executive General Manager Customer Strategy, Design and Innovation

Suncorp

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Patrick McQuaid

General Manager Data and Analytics

NAB 

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Fiona Preston

General Manager Retail Customer Operations

Momentum Energy

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Cassandra Goodman

General Manager Experience Transformation

Australian Unity

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Campbell Wright

General Manager Contact Centres

ANZ Australia

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Bernard Wilson

General Manager Loyalty Data & Consumer Insights

Myer

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Donna Price

General Manager People & Culture

Melbourne Cricket Club

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Robert Brown

General Manager Customer Contact

GM Holden

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Roger Marshall

General Manager Customer & Stakeholder Engagement

Essential Energy

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Chris Jackson

General Manager Customer Experience

Transurban

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Carly Irving

General Manager Customer & Market Operations

Energy Queensland

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Natalie Brennan

General Manager – Muffin Break

Foodco Group Pty Ltd

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speaker

Nicole Imberger

General Manager - Development Strategy & Product Development

Vicinity Centres

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speaker

Ebenezer Banful

Manager, Customer Experience and Insights

Yarra Valley Water

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speaker

Vanessa Stewart

Customer Experience Change Lead

LION

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Christy McLeod

Digital Innovation Manager (CX&D)

Sunsuper

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speaker

Gwen Arundell

Contact Centre Manager

South East Water

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speaker

Manuel Ledezma

Head of Member Experience

CUA

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Luke Whytcross

Head of Customer Solutions

O'Brien Glass Industries

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Tim Rich

Head of Marketing

Toyota Finance Australia Limited

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Tom McCann

Principle, Head of Member Experience

Aon Hewitt

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Marli White

Executive Leader, Customer Excellence

breakthru

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Gerardine OSullivan

Principal Digital Strategist - Customer Experience Improvement Transformation

City of Boroondara

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Toni Smith

Service Design Lead

Sunsuper

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speaker

Natasha Ritz

Brand Lead

LUSH Fresh Handmade Cosmetics

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