SPEAKERS

speaker

Dutta Satadip

Global Head of Customer Operations

Pinterest (US)

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speaker

Darren Whitelaw

Chief Customer Officer

Service Victoria

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Trent Mankelow

Chief Customer Officer

Trade Me

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Christina Carras

Chief Customer Officer

WorkCover Queensland

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Lisa Pogonoski

Chief Customer Officer

BT Financial Group

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Michael Berndt

Chief Customer Experience Officer

Department of Health QLD

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Fiona Glendinning

Chief Experience Office

Minter Ellison

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Helen Lea

Chief Employee Experience Officer

MYOB

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Jo Kelly

Chief Marketing Officer

UBank

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speaker

Peter Jamieson

Executive Director Customer Experience

GM Holden

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Harriet Wakelam

Director Human Centred Design

IAG

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Ayela Thilo

Director, Customer Experience

Bupa

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Gerard Gan

Director Systems, Programs & Performance

Department of Planning and Environment, NSW

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Narelle Fortescue

Director of Customer Insight and Advocacy

Department of Transport and Main Roads

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Dr Rachna Gandhi

Executive General Manager - Customer Strategy, Design and Innovation

Suncorp

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Campbell Wright

General Manager Contact Centres

ANZ

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Fiona Preston

General Manager Retail Customer Operations

Momentum Energy

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Cassandra Goodman

General Manager Experience Transformation

Australian Unity

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Bernard Wilson

General Manager Loyalty Data & Consumer Insights

Myer

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Donna Price

General Manager People & Culture

Melbourne Cricket Club

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Robert Brown

General Manager Customer Contact

GM Holden

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Roger Marshall

General Manager Customer & Stakeholder Engagement

Essential Energy

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Chris Jackson

General Manager Customer Experience

Transurban

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Natalie Brennan

General Manager – Muffin Break

Foodco Group Pty Ltd

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Nicole Imberger

General Manager Product Strategy Developments

Vicinity Centres

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speaker

Ebenezer Banful

Manager, Customer Experience and Insights

Yarra Valley Water

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Vanessa Stewart

Customer Experience Change Lead

LION

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speaker

Gwen Arundell

Contact Centre Manager

South East Water

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speaker

Jason Shugg

Head of Customer Strategy

Bupa

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speaker

Saurabh Nagpal

Head of OMNI Channel and Customer Experience

Bupa

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speaker

Guneet Sawhney

Head of Project Delivery, Transfomation

Bupa

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speaker

Manuel Ledezma

Head of Member Experience

CUA

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speaker

Tim Rich

Head of Marketing

Toyota Finance Australia Limited

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speaker

Jane Curtain

GM - CX Service Design

Telstra

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speaker

Gerardine OSullivan

Principal Digital Strategist - Customer Experience Improvement Transformation

City of Boroondara

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Natasha Ritz

Brand Lead

LUSH Fresh Handmade Cosmetics

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speaker

Peter Harris

EVP & Managing Director

Vision Critical

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speaker

Rodd Martin

Founder & CEO

Smart Video Australia

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speaker

Rod Moynihan

Director of Sales ANZ

Zendesk

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speaker

Ryan Wilson

Director

Free Trade Day

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speaker

Cyrus Allen

Managing Partner, Australia & New Zealand

Strativity Group

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Andrew Verrall

Senior Manager, Business Consulting ANZ

Genesys

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George Bej

Director

Strativity Group

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speaker

Paul Humphrey

CEO

Call Journey

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speaker

Tim Charlesworth

Customer Intelligence Regional Domain Lead, Asia Pacific

SAS

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speaker

Michael Stelzer

Vice President Australia and New Zealand

Verint

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Ben Shipley

Director

Free Trade Day

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speaker

Philippa Cail

Regional Director

MaritzCX

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speaker

Jonathon Coleman

Executive General Manager, Asia-Pacific

Bookingbug

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