SPEAKERS

speaker

Andrew Malcolm

Chief Marketing Officer

Evernote (US)

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speaker

David Koczkar

Group Executive, Chief Customer Officer

Medibank

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speaker

Anand Thomas

Chief Customer Officer

MLC Life Insurance

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speaker

Lisa Pogonoski

Chief Customer Officer

BT Financial Group

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speaker

Sandra Black

 Chief Customer Officer

Uniting

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speaker

Lance Eerhard

Chief Digital Officer

Dan Murphy's

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speaker

Geraldine Davys

Chief Marketing Officer

iSelect

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speaker

Renae Smith

Chief Marketing Officer

AIA Australia

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speaker

Tony Blamey

Chief Commercial Officer

Domain Group

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speaker

Jody Grima

Executive Director Customer Experience and Delivery

Service NSW

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speaker

Simon Robinson

Executive Manager, Group Customer Insights & Lifecycle

Suncorp Group

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speaker

Andrew Smith

Director Customer Experience Strategy & Insights

Telstra

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speaker

Levi Aron

Country Manager - Australia

Deliveroo

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speaker

Adam Novak

Head of Customer Experience

nib

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speaker

Richard Fox

Head of Consumer

Richmond Football Club

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speaker

Cath Stone

Head of Customer Strategy

Jetstar

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speaker

Damian Cotchett

Head of Customer Experience

AGL Energy

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speaker

Kerry Gillfeather

Principal Manager Customer Service

Transport for NSW

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speaker

Carole Rollings

Head of Process Excellence

Vodafone

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speaker

Leanne Howard

Head of Customer Experience

L J Hooker

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speaker

Kim Furnell

Manager Customer Experience Improvement

Weight Watchers

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speaker

Cassandra Goodman

Global Director, People Engagement & Experience

Bupa

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speaker

Brad Meehan

Managing Director

Strativity Group

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speaker

Joanne Stone

Director of Customer Experience

Hudson

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speaker

Robert Guest

Director of Customer Experience

Metro Trains Melbourne

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speaker

Martyn Riddle

Marketing Director, APJ

Verint

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speaker

Henry Lindsay-Smith

Principle

CBIG Consulting Asia/Pacific

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speaker

John Hadden

Senior Data Scientist

CBIG Consulting Asia/Pacific

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speaker

Amrita Bhattacharyya

Director, Consulting

Stellar Evolve

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speaker

Tony Patrick

Practice Lead – Customer Decisions

Touchpoint Group

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speaker

Professor Heath McDonald

Associate Dean of Research & Development

Swinburne University

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speaker

Sharon Melamed

Managing Director

Matchboard

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speaker

Jeff Winter

Global Head of Marketing and Communications - Software Solutions

Pitney Bowes

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speaker

Paul Humphrey

Chief Commercial Officer

Call Journey

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speaker

Darren Bowman

Senior Solution Consultant

Medallia

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speaker

Michael Renzon

CEO and Founder

inQuba

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speaker

Gerry Tucker

Managing Director

NICE Systems Australia

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speaker

Terry Goldman

APAC Director for Voice of Customer, Customer Engagement Analytics and Interaction Analytics

NICE Systems Australia

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speaker

Kylie Herbst

Head of Customer Success 

CBIG Consulting

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