Anand Thomas

Anand Thomas Speaker Chief Customer Officer Event Melbourne

Anand Thomas

Job Title: Chief Customer Officer

Company: MLC Life Insurance

Anand Thomas was appointed Chief Customer Officer, Bancassurance, Digital and Direct Insurance in November 2015, and is responsible for MLC’s Bancassurance and Direct portfolio, and the delivery of quality protection solutions to customers through NAB channels (Consumer and Wealth, Business and Private,) and Direct channels. In addition, he is accountable for the Digital channels and Data transformation for the MLC Life Insurance business.

Previously Anand held senior leadership roles across a variety of NAB’s businesses including Digital, Compliance and NAB Wealth since joining NAB in 2010 as Head of Channel Development, in the Digital and Direct business.

Prior to joining NAB, Anand held a number of leadership roles at ANZ over 7 years in both Consumer Banking and Digital. During his time at ANZ, Anand spent time working with ANZ joint ventures in Philippines, Indonesia and Vietnam. Anand has worked internationally at OCBC Bank in Singapore and Citicorp in India.

Anand holds an MBA from Melbourne Business School and a Bachelor of Commerce from the University of Madras, India.

He is currently a formal mentor for incumbent MBA graduates at Melbourne Business Scool.

Speaking at the following:

11:55 - 12:20
Customer centric design – bringing customers directly into the creative process

How customer insights can unlock new sources of value Enabling customers to co-create and re-engineer existing products to address their specific pain points Understanding the difference between innovation and productivity gains through the eyes of the customer