Job Title: Chief Customer Officer
Company: Service Victoria
Darren Whitelaw is Executive Director and Chief Customer Officer at Service Victoria.
Service Victoria was established to make Victorian government transactions quick, simple and easy to use, and is helping transform the way public sector agencies interact with citizens.
Darren heads up a multi-disciplinary team with responsibility for the development of product, customer, communication and marketing. He’s leading the change in transforming the way Victorians engage and interact with government.
Before coming to Service Victoria, Darren has been in senior leadership roles at the departments of Justice, Premier & Cabinet, and Planning & Community Development, helping modernise the way government communicates.
He was behind the first government iPhone app, set up the first social media command centre following the Black Saturday bushfires, and helped establish the first paperless government office in Australia.
Darren holds an undergraduate degree in Communications, a Masters in Public Administration, and has studied at Harvard University’s Kennedy School of Government.