Michael Berndt

Michael Berndt speaker Chief Customer Officer Melbourne customer experience conference 2018

Michael Berndt

Job Title: Chief Customer Experience Officer

Company: Department of Health QLD

Michael Berndt is the Chief Customer Experience Officer at Department of Health QLD.

Speaking at the following:

14:00 - 14:25
Case Study: Service delivery excellence – contact centre digitisation

This presentation will detail the overarching Service Delivery Excellence Program, an initiative that gas transformed eHQ’s service delivery capability; utilising AI and digital integration to make big gains in ICT health service delivery – smarter service solutions, lower costs, more responsive and better quality healthcare.