BookingBug is trusted by the world’s largest banks, retailers and government agencies to enable a personalised omnichannel customer engagement experience that creates profitable customer relationships while maximising staff and resource utilisation. Brands use the BookingBug platform to create a secure, data-driven and integrated platform for the entire customer lifecycle. From queuing to clienteling, from online… Read more.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity,… Read more.
MaritzCX® software and services help ANZ’s leading organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA… Read more.
Confirmit enables organisations to develop and implement Voice of the Customer, Employee Engagement and Market Research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s customer engagement model provides the power to… Read more.
OpenIQ is an Australian provider of Work Force Optimisation (WFO) software. Innovation is at the heart of OpenIQ WFO product. Each of the WFO modules has been designed from the ground up and in consultation with customers, technology partners and subject matter experts. As a result, OpenIQ products are intuitive, simple to deploy and provide… Read more.
Computer Weekly delivers the latest news and analysis, award-winning editorial content and dedicated articles for IT decision-makers in Australia and New Zealand. Computer Weekly stands out from the many technology news websites on offer through its unique history, extensive reader community and in-depth coverage of the issues, challenges, and trends facing today’s IT leaders.
CMSWire, published by Simpler Media Group, provides news, advice and analysis for professionals driving digital customer experience strategy, evolving the digital workplace and creating intelligent information management practices. We produce 2,000+ authoritative articles a year for a community of over 2.5 million influencers. Follow us on Twitter @cmswire or join our mailing list for access… Read more.
Contact Centre Central
Contact Centre Central was developed to provide an independent and free resource for people working in, or aspiring to, work in the Australian contact centre industry. A central location to share information, source suppliers and stimulate discussion in an industry that is constantly changing! We also want to ensure that there is some strong advocacy for the… Read more.
The Australian Information Industry Association (AIIA) is Australia’s peak representative body and advocacy group for those in the digital ecosystem. We are a not-for-profit organisation to benefit members, and AIIA membership fees are tax deductible. Since 1978 the AIIA has pursued activities to stimulate and grow the digital ecosystem, to create a favourable business environment… Read more.
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help. From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the… Read more.
If you have customers, you need Zendesk to ensure a great Customer Experience. Our unique approach to customer engagement enables you to listen, respond, and delight both your customer and agents in ways not possible before. Loved for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service, and… Read more.
Verint® is the customer engagement company. We help organizations simplify and modernize customer engagement, empower the workforce and the customer, and share real-time intelligence to drive real business impact. Our market-leading cloud and hybrid solutions leverage the latest in artificial intelligence, advanced analytics, and automation to help organizations improve the customer experience, increase revenue and… Read more.
SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 83,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®. Find out more at: www.sas.com/au
Call Journey helps businesses of all shapes and sizes improve performance output in their customer-centric touch points by providing a platform able to listen to every voice-based customer interaction. Using global best practice machine learning and artificial intelligence, Call Journey can help you understand, analyse and unlock key insights in a scalable and automated fashion…. Read more.
Strativity Group is one of the world’s leading customer experience strategy firms. We work with our clients to: Design and execute value-creating customer experience strategies Define, improve and innovate the customer experience Develop a customer-centric culture Deliver educational programs to improve organisational capability Determine the economics that support investment in customer experience management Through research,… Read more.
Smart Video Australia is Australia’s premier interactive, data-driven, personalised SaaS video communication platform. We create bespoke Video CX programs for leading organisations, facilitating highly personalised customer interactions at every step of the customer lifecycle. Our interactive Customer Engagement solutions range from Acquisition, Retention and On-Boarding, through to Airline/Credit Card and other Loyalty Programs. We also offer… Read more.
Vision Critical provides a cloud-based customer intelligence platform that allows companies to build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight. Designed for today’s always-on, social and mobile savvy customer, Vision Critical’s technology helps large, customer-centric enterprises discover what their customers want so they can… Read more.
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimisation, and business improvements. Based in 25 countries with a staff of more than 100,000 who speak 40+ languages, Concentrix offers industry… Read more.